home collection sizing embroidery washcare terms contact us       TERMS       (Please read carefully) ORDERING: Orders may be made by phone, fax or email. If ordering special items by phone a written confirmation will be required. Thereafter, we will send a confirmation letter, PLEASE NOTE: you must receive this confirmation before order processing begins. PAYMENT: Cheque, postal order or credit card details must be enclosed with your order. Garments will not be dispatched until FULL PAYMENT is received. Cheques should be made payable to ZenWEAR. Prices are subject to VAT and VAT charges. DELIVERY: Items in stock are dispatched within 2 days of receipt of order. For out of stock items and special orders, please allow 4 to 6 weeks. Please contact our office for information on stock levels. Parcels require a signature on delivery. SIZING: If you are unsure of your size, simply contact our office for experienced advice on how to gauge a suitable fit. Our garments come in standard sizes 8 - 16. Larger sizes, length alteration and garments ordered in alternative colours or special trims are subject to 20 % surcharge. See our sizing chart for further information. BUTTONS AND FABRIC: Some buttons and fabric are subject to availability. If substitute buttons or fabrics are used they will be of similar style and quality. ZenWEAR uniforms reserve the right to amend design details and garment colours. EMBROIDERY: Lettering will be placed on the right hand side of the garment, unless otherwise requested. For a free quotation on specialized lettering, please forward a clear laser copy of your logo in JPG or TIF format to info@zenwear.com PRICES: All prices include VAT and exclude postage and packing. ZenWEAR uniforms reserve the right to amend prices without notice. POSTAGE & PACKING: R70.00 (1 - 3 items) R90.00 (4 - 6 items) R130.00 (7 - 10 items) R160.00 (11 - 20 items) RETURNS: If for any reason you are not satisfied, you may return garments that are unworn and unwashed, within 14 days. Please complete the return form and enclose this with the garments for an exchange or refund. Please be advised that we are not responsible for return postage. For your own security we recommend that parcels be posted using recorded delivery. The following items may not be exchanged: Garments made to special order. Embroidered items. Items with colour trim other than those appearing in the catalogue. Garments made in colour fabric other than those appearing in the catalogue. All items must be returned unused and in saleable condition.